Frequently Asked Questions | Bianco Evento
- How long does it take to receive my order from placement?
If the products are on stock in the warehouse, then orders will be shipped out within 10 business days of receiving the order. For products which are not on stock in the warehouse, the delivery time can take up to 4 weeks, from once the order is received. After shipping out, the standard delivery time in the EU is from 2 to 5 business days. Ask your Account Manager about valued delivery time to destinations outside of EU.
- Is there any limit on the minimum quantity I can purchase from Wedding Fabrics?
A minimum of one meter (per item) or one piece or one pair depending on item itself (depending on measurement unit of the item) must be purchased.
- How much do I pay for delivery?
Shipping costs can vary depending on your location. When you place an item in the shopping basket, shipping costs will be calculated automatically and will be visible during checkout.
- Can I see a sample before I order and how long does it take?
No, we do not provide samples before order.
- Do you store my personal details?
Providing personal data is a contractual requirement. It is completely voluntary, but necessary for us to be able to render our services. For further information, please go through our Privacy & Cookie Policy page.
- Can I return a product?
If items purchased from Bianco Evento are damaged or defective, they may be returned. For further information, please go through our Terms & Conditions page.
- Do you provide coloured laces?
We do not customize the products available on this shop. But please check our entire collection, as we do have some fabrics in colours that are other than white or ivory.
- Why do I need to register on the website? Can I place an order without registering first?
We only deliver to B2B customers (retailers). Only a registered customer can place an order. So, if you wish to make a purchase, you will need to register on our website first.
- What are the benefits of the registration?
Registering as a customer on our website provides the following benefits: - Creating an account has benefits like faster checkout, using multiple delivery addresses, order tracking, access to order history and more. - Registered customers receive e-mail notifications and are the first to know about new arrivals and special offers available at Wedding Fabrics (the customer is free to unsubscribe from newsletters at any moment).
- How can I track my order?
When your order has been shipped, an automatic tracking number will be generated. This will be sent to you via email.
- How will I know when my order has been shipped?
When your order has been shipped, an automatic tracking number will be generated. This will be sent to you via email.
- How can I tell if my order has been accepted?
After the order has been processed within the system, you will receive a confirmation email. It can take up to 48 hours for your order to be processed by our team. If you do not receive this confirmation email, please mail your account manager.
- Once my order has been accepted, how much time do I have to pay the invoice?
For your first order, we ask for payment in advance. Subsequently, we propose payment within 30 days of the date on which invoice has been raised.
- How can I cancel my order?
If you wish to cancel your order, please contact your account manager as soon as possible.
- What happens if I pay my invoice late?
If you do not pay within 30 days from the date on which invoice was raised, all deliveries will be put on hold until payment has been received. To organize payment, please call or contact the Customer Service Team.
- I received the wrong order. How can I send it back?
If you have received the wrong items or order, please contact the Bianco Evento Customer Service Team as soon as possible.
- An item is missing from my order, what should I do?
Please email or contact the Customer Service Team as soon as possible.
